PAYMENT METHODS

NUMBER 5 ACCEPTS VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, PAYPAL, APPLE PAY, AND ANDROID PAY. PLEASE NOTE ONLY ONE (1) FORM OF PAYMENT METHOD MAY BE USED ON A SINGLE ORDER.

PAYMENT TROUBLESHOOTING

FOR THE SECURITY OF OUR CUSTOMERS, WE HAVE FRAUD PROTECTIONS IN PLACE DURING OUR CHECKOUT PROCESS. IF YOU ENCOUNTER THE ERROR MESSAGE “TRANSACTION CANNOT BE PROCESSED,” PLEASE CONTACT YOUR BANK TO AUTHORIZE THE TRANSACTION.

SECURITY MEASURES

REST ASSURED, WE UTILIZE STATE-OF-THE-ART SECURITY MEASURES SUCH AS SSL ENCRYPTION AND PCI COMPLIANCE TO SAFEGUARD YOUR PAYMENT INFORMATION.

PAYMENT AUTHORIZATION

SOME PAYMENT METHODS MAY REQUIRE ADDITIONAL AUTHORIZATION STEPS SUCH AS TWO-FACTOR AUTHENTICATION TO ENSURE SECURE TRANSACTIONS.

CHARGING YOUR CARD

ONCE YOUR ORDER HAS BEEN PLACED, YOUR CARD IS CHARGED ACCORDING TO THE AMOUNT AND CURRENCY OF YOUR ORDER, INCLUDING ANY APPLICABLE TAXES AND SHIPPING FEES.

REFUNDS FOR FULL ORDER OR ITEM CANCELLATIONS

IF WE NEED TO CANCEL YOUR ORDER DUE TO LACK OF PRODUCT AVAILABILITY, WE WILL NOTIFY YOU BY EMAIL AND WILL REFUND THE AMOUNT CHARGED IMMEDIATELY. PLEASE NOTE THAT IT MAY TAKE UP TO 10 BUSINESS DAYS FOR THE FUNDS TO REFLECT BACK ON YOUR BANK STATEMENT.

PAYMENT FOR PREORDERED ITEMS

WE COLLECT PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME YOU PLACE THE ORDER.

PERSONAL INFORMATION

ALL INFORMATION SHARED WITH NUMBER 5 WHEN PLACING AN ORDER IS CONFIDENTIAL. FOR ADDITIONAL INFORMATION, PLEASE READ OUR PRIVACY POLICY.

INTERNATIONAL ORDERS – CUSTOMS FEES, IMPORT TAX & DUTIES

ALL INTERNATIONAL ORDERS (OUTSIDE OF THE USA) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE. THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.

FAILED PAYMENTS

IN CASE OF FAILED PAYMENTS DURING CHECKOUT, PLEASE FOLLOW THE PROVIDED TROUBLESHOOTING STEPS OR TRY AN ALTERNATIVE PAYMENT METHOD TO COMPLETE YOUR ORDER SUCCESSFULLY.

CURRENCY CONVERSION

IF YOU ARE MAKING A PURCHASE IN A CURRENCY OTHER THAN YOUR LOCAL CURRENCY, PLEASE NOTE THAT CURRENCY CONVERSION RATES MAY APPLY. ANY FEES ASSOCIATED WITH CURRENCY CONVERSION WILL BE DISPLAYED DURING CHECKOUT.

PAYMENT CONFIRMATION

A CONFIRMATION EMAIL WILL BE SENT TO YOU ONCE YOUR PAYMENT HAS BEEN SUCCESSFULLY PROCESSED. PLEASE REVIEW THIS EMAIL FOR DETAILS REGARDING YOUR ORDER AND PAYMENT.

PAYMENT DISPUTES

FOR ANY PAYMENT DISPUTES OR CHARGEBACKS, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM FOR ASSISTANCE. WE’RE HERE TO HELP RESOLVE ANY ISSUES PROMPTLY AND EFFICIENTLY.

PROCESSING TIME

STANDARD PROCESSING TIME FOR ORDERS IS 5-7 BUSINESS DAYS TO BE PROCESSED AND SHIPPED. ORDERS PLACED AFTER 10:00 AM (PST) MAY BE PROCESSED THE FOLLOWING BUSINESS DAY. PROCESSING AND SHIPPING TIMES MAY INCREASE DURING SPECIFIC COLLECTION LAUNCHES, HOLIDAYS, AND OTHER PEAK SEASONS.

AMENDING A SHIPPING ADDRESS

WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.

TRACKING INFORMATION

ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT’S TRACKING INFORMATION.

DELIVERY MONITORING

CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT ONCE AN ORDER HAS LEFT OUR WAREHOUSE.

U.S. SHIPPING OPTIONS AND COSTS

NUMBER 5 OFFERS FREE STANDARD GROUND SHIPPING FOR ALL FULL PRICE MAINLINE ORDERS SHIPPING WITHIN THE UNITED STATES. ORDERS TAKE 4-7 BUSINESS DAYS TO ARRIVE ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER IN LOS ANGELES.

FOR ALL OTHER PURCHASES, SHIPPING COSTS WILL BE CALCULATED AT CHECKOUT AND WILL BE BASED ON YOUR SHIPPING ADDRESS AND ESTIMATED WEIGHT OF YOUR PACKAGE.

WE DO NOT SHIP TO PO BOXES.

INTERNATIONAL SHIPPING OPTIONS AND COSTS

INTERNATIONAL SHIPPING RATES VARY. DURING CHECKOUT, WE CALCULATE SHIPPING COSTS BASED ON YOUR LOCATION AND ESTIMATED WEIGHT OF YOUR PACKAGE.

FAILED DELIVERY/ RETURNED TO SENDER/ ABANDONED PACKAGES

IF YOUR PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO AN INCORRECT SHIPPING ADDRESS AND/OR PHONE NUMBER, THE PACKAGE WILL BE RETURNED TO THE SENDER (NUMBER 5) AT THE CUSTOMER’S EXPENSE.

IF THE RECEIVER IS ABSENT UPON ALL DELIVERY ATTEMPTS, YOUR PACKAGE WILL BE HELD AT A LOCAL FEDEX CENTER FOR PICK UP. IF THE CUSTOMER FAILS TO PICK UP THE PACKAGE FOR ANY REASON, THE PACKAGE WILL BE RETURNED TO THE SENDER (NUMEBR 5) AT THE CUSTOMER’S EXPENSE.

FOR INTERNATIONAL CUSTOMERS, IF YOU REFUSE RECEIPT OF YOUR PACKAGE, THE PACKAGE WILL BE RETURNED TO NUMBER 5 AT YOUR EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE AMOUNT TO BE REFUNDED.

PACKAGES WILL BE HELD AT CUSTOMS FOR 30 DAYS, AFTER WHICH IT WILL BE DEEMED ABANDONED. CUSTOMERS WHO HAVE ABANDONED A PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND FOR THEIR ORDER.

DAMAGED/OPENED BOX

IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER. PLEASE ALSO CONTACT US.

INTERNATIONAL ORDERS – CUSTOMS FEES, IMPORT TAX & DUTIES

ALL INTERNATIONAL ORDERS (OUTSIDE OF THE USA) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE. THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.

STANDARD RETURN POLICY

THE ITEM MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.

IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.

WE DO NOT ACCEPT RETURNS OF NUMBER 5 PRODUCTS PURCHASED AT OUR RETAILERS PARTNERS. PLEASE CONTACT YOUR ORIGINAL POINT OF PURCHASE.

RETURN INSTRUCTIONS – DOMESTIC U.S. ORDERS

ALL DOMESTIC ORDERS PLACED ON N5LOSANGELES.COM ARE ELIGIBLE FOR RETURN WITHIN 15 DAYS FROM THE DATE YOUR ORDER IS SHIPPED.

DOMESTIC RETURNS CAN BE SUBMITTED VIA OUR CONTACT PAGE

NUMBER 5 UTILIZES A THIRD-PARTY SERVICE CALLED LOOP RETURNS TO APPROVE AND PROCESS ALL ONLINE RETURNS. PLEASE FOLLOW THE INSTRUCTIONS ON THE RETURNS PORTAL AND IF YOUR RETURN REQUEST IS ACCEPTED, YOU WILL BE PROMPTED TO PRINT YOUR RETURN SHIPPING LABEL.

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR LOS ANGELES DISTRIBUTION CENTER. PLEASE ALLOW 7-14 BUSINESS DAYS FOR ALL RETURNS TO BE PROCESSED.

IF YOU PREFER TO SHIP BACK YOUR ITEM TO US USING A DIFFERENT SHIPPING METHOD PLEASE CONTACT NUMBER 5 CUSTOMER SERVICE FOR RETURN INSTRUCTIONS.

RETURN INSTRUCTIONS – INTERNATIONAL ORDERS (GLOBAL-E)

ALL INTERNATIONAL RETURNS MUST BE PROCESSED THROUGH OUR INTERNATIONAL SHIPPING AND RETURNS PARTNER GLOBAL-E. PLEASE SUBMIT ALL INTERNATIONAL RETURN REQUEST VIA E-MAIL

NUMBER 5 IS NOT RESPONSIBLE FOR ANY SHIPMENTS LOST IN TRANSIT THAT ARE NOT SHIPPED THROUGH OUR INTERNATIONAL RETURNS PORTAL GLOBAL-E.

PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING.

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR LOS ANGELES DISTRIBUTION CENTER.
EXCHANGES – FOR DOMESTIC U.S. ORDERS

ONLINE PURCHASES OF FULL PRICED ITEMS ARE ELIGIBLE FOR AN EXCHANGE WITHIN 15 DAYS FROM WHEN YOUR ORDER IS FULFILLED.

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE. IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND.

EXCHANGES – FOR INTERNATIONAL ORDERS

INTERNATIONAL CUSTOMER CAN SUBMIT AN EXCHANGE REQUEST BY CONTACTING  US WITHIN 15 DAYS FROM WHEN YOUR ORDER IS FULFILLED.

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR AN EXCHANGE.

ONCE YOUR EXCHANGE IS APPROVED AND PROCESSED A PREPAID RETURN LABEL WILL BE GENERATED AND PROVIDED TO YOU.

IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND.

REFUNDS

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE WE HAVE ISSUED YOUR REFUND.

ONCE WE ISSUE YOUR REFUND, PLEASE ALLOW 10-14 BUSINESS DAYS FOR THIS TO APPEAR ON YOUR BANK STATEMENT. THIS IS SOLELY DEPENDANT ON THE DAY AND TIME YOUR REFUND TRANSACTION IS PROCESSED.

WE DO NOT OFFER CREDIT NOTES OR GIFT CARDS, AND ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS. ORIGINAL SHIPPING COSTS PAID AT CHECKOUT ARE NON-REFUNDABLE.